Customer Service Policy

Customer Service
At Trail Creek Outfitters, customer service is our first priority. Our experienced staff understands the specific needs of outdoor enthusiasts like you, and we take pleasure in helping you find the gear you need. Shopping at Trail Creek is a unique experience because we understand clothing and footwear, know the destinations and we love to share our knowledge!

Return Policy
We will cheerfully refund any purchase for a full refund within 14 days of purchase with your receipt. Items must be in new and unused condition with tags attached. After 14 days, store credit only. After 30 days, all sales are final. Sale items and special orders are not returnable.

Special Orders
If we do not have your size or color in stock we can order it for you! We don’t charge anything extra for special orders. However, we do not accept returns on special orders.

Terms and Usage Agreement

Legal Disclaimer
Thank you for visiting the Trail Creek Outfitters website. Trail Creek Outfitters website has been made available to you subject to your compliance with the terms and conditions set forth below (the “Conditions of Use”). Please read this document carefully before accessing or using the Trail Creek Outfitters website. By accessing or using this website, you are agreeing to be bound by the Conditions of Use. If you do not wish to be bound by the Conditions of Use, you may not access or use the website.

Modification of these Conditions of Use
Trail Creek Outfitters reserves the right to change the terms, conditions, and notices at any time, and such modifications shall be effective immediately upon posting of such changes. You are therefore responsible for regularly reviewing these Conditions of Use and additional terms or notices posted on the Trail Creek Outfitters website. Your continued access of this website shall be deemed your conclusive acceptance of the modified agreement.

Privacy
Please review our Privacy Policy, which also governs your visit to the Trail Creek Outfitters website, to understand our practices regarding the use and disclosure of your personal information.

Electronic Communications
When you visit the Trail Creek Outfitters website or send e-mails to us, you are communicating with us electronically, and thereby you are consenting to receive communications from us electronically or by other means available. We will communicate with you electronically, by telephone or by facsimile. It is further understood that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communication be in writing.

Copyright and Licenses
The entire contents of this website, including but not limited to: text, graphics, logos, demo movies, images, audio clips, digital downloads and software, are the property of the Trail Creek Outfitters, its suppliers or it’s clients and are protected by federal and state copyright and trademark laws. You may not modify, copy, reproduce, republish, upload, post, transmit, or distribute any portion of the website contents without the prior express written consent of the Trail Creek Outfitters.

You may print or download portions of the materials from various areas of this website solely for your own commercial use provided that you agree not to change or delete any copyright or proprietary notices from the materials. If you believe any content appearing on our website constitutes a copyright infringement of another parties rights, please contact us immediately to notify us of the infringement.

License and Website Access
Trail Creek Outfitters grants you a limited license to access and make personal use of this website and not to download (other than for page caching purposes) or modify it, or any portion of it, except with the express written consent of Trail Creek Outfitters.

This website or any portion of this website may not be reproduced, duplicated, adapted, copied, sold, resold, transmitted or otherwise exploited for any commercial purpose without the express written consent of Trail Creek Outfitters.

You may not frame, or use any framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, flash movie, page layout, or form) of Trail Creek Outfitters without the express written consent of the Trail Creek Outfitters.

You may not use META tags or any other “hidden text” which utilize the Trail Creek Outfitters websites or any other derivative of our domain or company name without the express written consent of Trail Creek Outfitters.

You are hereby granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Trail Creek Outfitters so long as the link does not portray any false, misleading, derogatory, or otherwise offensive matter.

It is further understood and agreed that Trail Creek Outfitters cannot and does not guarantee or warrant that files made available for downloading through the Trail Creek Outfitters website will be free of infection or viruses, worms, Trojan horses or other code that manifests contaminating or destructive properties. It is your responsibility for implementing sufficient safeguards and procedures to ensure that any files obtained through the Trail Creek Outfitters website are free from such contaminations. Trail Creek Outfitters will not be held liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive and consequential damages.

Trail Creek Outfitters assumes no liability or responsibility for any typographical or other errors or omissions in the content of this site.

Applicable Law
By visiting the Trail Creek Outfitters website, you agree to federal and state laws, without regard to principals of conflict of laws, which govern these Conditions of Use and any dispute of any sort that might arise between you and Trail Creek Outfitters.

Disputes
Any dispute relating in any way to your visit or access of the Trail Creek Outfitters website or to the products or services you purchase through the Trail Creek Outfitters website shall be submitted to binding arbitration in your state, except that, to the extent you have in any manner violated or threatened to violate Trail Creek Outfitters intellectual property rights. Trail Creek Outfitters may seek injunctive or other appropriate relief in any state or federal court.

Indemnification
You agree to indemnify, defend and hold harmless Trail Creek Outfitters, its officers, directors, owners, partners, employees, agents, licensors, suppliers and any third party information provider to the website from and against all losses, expenses, damages and costs, including legal fees, resulting from any violation of these Conditions of Use (including negligent or wrongful conduct) by you or your use and access of the Trail Creek Outfitters website.

International Use
Given the global nature of the Internet, you agree to comply with all local rules including, without limitation, rules about the Internet, data, e-mail, privacy, copyright, and trademark infringement. Additionally, you agree to comply with all applicable laws regarding the transmission of technical data exported from the United States or the country in which you reside.

Other Provisions
Trail Creek Outfitters failure to insist upon or enforce strict performance of any provision of these Conditions of Use shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any provision of these Conditions of Use. Trail Creek Outfitters may assign its rights and duties under these Conditions of Use to any party at any time without notice to you. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity or enforceability of any remaining condition. Any rights not expressly granted herein are reserved.

Request and Address
Please send notices by care of e-mail by contacting us here (or) by our Mailing Address:

Trail Creek Outfitters

487 Glen Eagle Square

Glen Mills, PA

19342

Consumer Privacy and Security Policy

Trail Creek Outfitters (“Trail Creek Outfitters”) understands your concern with privacy and the use of your personal information. Whether you submit a purchase request for an in-store or online item, or simply browse through our website, we assure you that we are committed to protecting your personal privacy.

1. Information Trail Creek Outfitters Collects

Trail Creek Outfitters collects email addresses of consumers who communicate with us or through our authorized vendors via email. We also collect information on web pages visited and other information that is provided by consumers either on our site or in response to email communications from us. We also collect information provided to us by consumers in purchase requests and generic general information forms submitted through our site or our authorized vendors’ sites (“Purchase Request Information”). Purchase Request Information typically includes name, address, and phone numbers, email address, billing and shipping information and specific item-of-interest information.

All information provided by consumers in any of the above-listed ways or otherwise becomes the property of Trail Creek Outfitters once received by us and may be used and disclosed as permitted in this Policy.

Framed Sections of Our Site
Trail Creek Outfitters maintains relationships with outside service providers for some of the products and services offered through our site. The information these providers make available may be presented in a “framed” format, where the Trail Creek Outfitters border will surround the pages served by the service providers, or by directly linking the user to the vendors’ sites. In either case, the service provider is prominently identified. Please be aware that any information you provide on those framed pages is provided directly to those service providers and is subject to their security and privacy policies. We encourage you to read the privacy policies of these outside service providers because their privacy practices may differ from ours.

Browsing on our Website
If you browse through our site without entering any personal data, we will gather and store certain information about your visit. This information does not identify you personally and cannot be linked back to you unless you decide at some point to identify yourself.

If you are only browsing, we collect the following information: IP address, the type of browser and operating system used to access our site, the date and time you access our site, the pages you visit (click-through), and if you linked to our website from another website, the address of that website, as well as additional information related to your visit.

2. How We Use Your Personal Information

Collected information is used to improve the content of our website, customize the content or layout of our website for individual users, provide services requested, notify users of updates to the site and, subject to the limitations set forth below, to develop new products and services and to contact consumers for marketing purposes.

Personalization 
Trail Creek Outfitters offers its users the advantage of personalization on our website by using cookies. (See Cookies below.) Personalized services are offered in designated areas of our website to users who register with us. Examples of personalization include providing information when prompted for services, the saving of “favorite” information in “shopping areas,” the recordation of previous searches for easy updates, and the provision of reminders, notices and special offer information for those users who request these options.

Trail Creek Outfitters may track consumer interest in goods and services marketed to users who are members of the on-site personalization area. This information is used solely by Trail Creek Outfitters and its affiliated companies for business purposes.

Purchase Request Information
Where applicable, Purchase Request Information from general information request forms and/ or inventory details pages is used to transmit to third parties requests for products or services and to contact consumers regarding accessory purchases. Typically, the information is transmitted to retailers, manufacturers, or fulfillment entities, as applicable, who may be in a position to respond to your request. As part of the request process, we may verify the information you provide, or obtain omitted address or other contact information, from third parties.

Occasionally, in the case of Purchase Request Information, when Trail Creek Outfitters does not have a retailer available to assist you, we may forward your request information to a retailer through another referral service. Your submission of the request authorizes us to do this. Any Purchase Request Information forwarded in this way becomes subject to the security and privacy policies that are posted on the websites of those referral services.

Similarly, Purchase Request transmitted to a retailer, manufacturer, or fulfillment entity becomes the property of that retailer, manufacturer, lender or fulfillment entity, in addition to Trail Creek Outfitters. The information is used to process your purchase request or financing application and to provide you with information about goods and services. Any request to opt out of future retailer, lender, manufacturer or other third-party communications must be made directly to that third party.

Other Uses
We also share your personal information with our affiliated companies in order to identify products or services in which you may have interest, to improve our user experience and generally to engage in market research and for other internal business purposes. We also may aggregate your personal information with others’ information and prepare reports on site usage, purchase history or other factors for sale or distribution to others. Those reports are aggregated and include no personally identifying information. Finally, we may use your personal information to send you email or postal communications regarding products or services offered by us or by third parties with whom we have relationships in which we think you may be interested. We do not share, sell, trade, or rent your personal information to third parties for unknown reasons.

Special Sections of Our Site
Trail Creek Outfitters may offer forums on its site. Any information you disclose in these forums is available to all Trail Creek Outfitters registered members and may increase the risk of receiving “spam” or unsolicited email from other parties. Be careful and use discretion when disclosing information online.

If you choose to submit a General Comment or Consumer Review, you will be able to request that your name, email address and a list of assets in your household not be shown. If you do not give that permission, your personal information may be displayed.

If you contact us utilizing a live help “chat” function, your questions or information will not be collected or shared with other parties, unless directed by you.

3. Third Parties That May Receive Your Personal Information

In addition to our own internal uses of your information, we may provide your personal information to non-affiliated third parties under one of several circumstances:

To provide you with services or products that you have requested (such as, for example, transmittal of Purchase Request Information to retailers, manufacturers, fulfillment third-parties and other referral services);

To our advertiser clients solely to assess the effectiveness of ad campaigns we have provided for them;

To contractors or service providers who may provide services or perform functions on our behalf, in which case those service providers may use your information only for the purposes provided and not disclose it to any third party except upon our direction;

To enforce our rights or as required by law or order of a court or government agency; and

On occasion, unless you opt-out (as described below), to other third parties who may wish to send you emails or postal communications regarding services or products that you may find of interest.

4. Your Right To Opt Out of Communications From Us and Others

You always have the option of removing yourself from further marketing contact from us. If at any time you choose to opt out of any category of email, you can click on the remove link at the bottom of the e-mail. Alternatively, you may email Customer Service with the word “Remove” in the subject line and we will remove you from all further email and postal mail marketing communication within 30 business days.

In addition, those consumers who submit a purchase request to us are given the opportunity at the time they provide their information to decide what types of offerings of products or services they wish to receive or to opt-out.

In each case, even if you decide not to receive offers or other product or service information, Trail Creek Outfitters and its member retailers may use a phone number or email address that you have provided to contact you regarding your purchase request or general information request. Additionally, phone numbers may be used to conduct customer surveys regarding individual experiences with Trail Creek Outfitters and any accredited retailers. Phone numbers are made available only to Trail Creek Outfitters, its affiliates and member retailers, or manufacturers who receive your information.

The submission of a purchase request itself is permission for us to submit your Purchase Request Information (as applicable) to the third parties necessary to fulfill your request.

5. Security

Trail Creek Outfitters understands the importance of security for our consumers. We use SSL (Secure Socket Layer) encryption technology to protect personal data such as credit card information and finance or insurance application information during transmission, and maintain other commercially reasonable precautions to protect information that we store or retain.

6. Corrections or Changes to Your Personal Information

You may also make corrections and updates to your personal information by contacting us.

7. Cookies and Web Beacons

Trail Creek Outfitters offers consumers the convenience of online personalization by using cookies. Cookies are alphanumeric identifiers that are transferred to your computer’s hard drive through your web browser. When this information is stored on your hard drive, our system is able to recognize your browser and in turn customize web page content for you. (See Personalization)

Cookies cannot be used to retrieve data from your hard drive, obtain your email address or obtain sensitive information about you. When a cookie is set, your browser will check it for length, an expiration date, and where it originated. Only Trail Creek Outfitters can access the cookies that we set.

Trail Creek Outfitters allows our ad service company to set cookies as well. These cookies can “recognize” a consumer by a Unique identifier assigned at the time of the first visit, and may be used to measure site and page visits and browser version number, and browsing activity. This information may be used to better serve and provide advertising content on future visits and web pages viewed during your browser sessions on our websites. These cookies cannot obtain private information like name, e-mail or other personal information, and are not shared with Trail Creek Outfitters.

We use a third party tracking service who sets cookies on our site to track visits, page views and click stream behavior. The third party tracking service reports this data to us in aggregate so we can better understand our users and to improve our site. This information is not tied to any individual user.

If you prefer not to accept cookies, most browsers will explain how to disable cookies under the help portion of the toolbar or notify you when you receive a new cookie. However, if you choose to disallow cookies on your hard drive, our Web site will not be able to provide personalization services.

We also place “web beacons” on the website on behalf of third parties. A web beacon is a small, transparent image placed at various sections of our site to monitor user traffic. The web beacon records the number of click-throughs to the page where it resides and collects users’ IP addresses, time the page was viewed, type of browser used, and existence of cookies from a previous visit. However, the data collected by our web beacons are used only in aggregated form, with no associated identifying information, and Trail Creek Outfitters does not tie IP addresses to individual users or disclose the IP addresses to any nonaffiliated third party. Information collected by web beacons is used only by Trail Creek Outfitters, its affiliates and authorized vendors. If you do not wish such information to be collected, you can choose to deactivate cookies on your browser.

8. Changes or Revisions to This Policy

If we are going to use your personally identifying information in a manner different from that stated in our privacy policy at the time of collection, we will notify you via email. You will have a choice as to whether or not to allow us to use your information in this different manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our website notifying users of the change. In some cases we will also e-mail users who have opted to receive communications from us, notifying them of the changes in our privacy practices.

In the event Trail Creek Outfitters or its assets are acquired, such as through merger, acquisition or similar event, resulting in a change in ultimate control over customers’ personal information (other than through an internal corporate reorganization or similar transaction), customers will be notified promptly of such change. We will make reasonable efforts to ensure that the acquirer of our customers’ personal information respects the provisions of this privacy policy, although this may not be possible in certain legal settings (such as bankruptcy).

9. Questions or Concerns?

If you have any questions or concerns regarding privacy, security, opting-out of e-mail offers or understanding how your personal information is being used, please contact us here or by mail:

Trail Creek Outfitters

487 Glen Eagle Square

Glen Mills, PA 19342

For the Trail Creek Outfitters Usage Terms and Disclaimers please read above: Terms and Usage Agreement.