Consumer Privacy and Security Policy
Trail Creek Outfitters (“Trail Creek Outfitters”) understands your concern with privacy and the use of your personal information. Whether you submit a purchase request for an in-store or online item, or simply browse through our website, we assure you that we are committed to protecting your personal privacy.
1. Information Trail Creek Outfitters Collects
Trail Creek Outfitters collects email addresses of consumers who communicate with us or through our authorized vendors via email. We also collect information on web pages visited and other information that is provided by consumers either on our site or in response to email communications from us. We also collect information provided to us by consumers in purchase requests and generic general information forms submitted through our site or our authorized vendors’ sites (“Purchase Request Information”). Purchase Request Information typically includes name, address, and phone numbers, email address, billing and shipping information and specific item-of-interest information.
All information provided by consumers in any of the above-listed ways or otherwise becomes the property of Trail Creek Outfitters once received by us and may be used and disclosed as permitted in this Policy.
Framed Sections of Our Site
Trail Creek Outfitters maintains relationships with outside service providers for some of the products and services offered through our site. The information these providers make available may be presented in a “framed” format, where the Trail Creek Outfitters border will surround the pages served by the service providers, or by directly linking the user to the vendors’ sites. In either case, the service provider is prominently identified. Please be aware that any information you provide on those framed pages is provided directly to those service providers and is subject to their security and privacy policies. We encourage you to read the privacy policies of these outside service providers because their privacy practices may differ from ours.
Browsing on our Website
If you browse through our site without entering any personal data, we will gather and store certain information about your visit. This information does not identify you personally and cannot be linked back to you unless you decide at some point to identify yourself.
If you are only browsing, we collect the following information: IP address, the type of browser and operating system used to access our site, the date and time you access our site, the pages you visit (click-through), and if you linked to our website from another website, the address of that website, as well as additional information related to your visit.
2. How We Use Your Personal Information
Collected information is used to improve the content of our website, customize the content or layout of our website for individual users, provide services requested, notify users of updates to the site and, subject to the limitations set forth below, to develop new products and services and to contact consumers for marketing purposes.
Trail Creek Outfitters offers its users the advantage of personalization on our website by using cookies. (See Cookies below.) Personalized services are offered in designated areas of our website to users who register with us. Examples of personalization include providing information when prompted for services, the saving of “favorite” information in “shopping areas,” the recordation of previous searches for easy updates, and the provision of reminders, notices and special offer information for those users who request these options.
Trail Creek Outfitters may track consumer interest in goods and services marketed to users who are members of the on-site personalization area. This information is used solely by Trail Creek Outfitters and its affiliated companies for business purposes.
Purchase Request Information
Where applicable, Purchase Request Information from general information request forms and/ or inventory details pages is used to transmit to third parties requests for products or services and to contact consumers regarding accessory purchases. Typically, the information is transmitted to retailers, manufacturers, or fulfillment entities, as applicable, who may be in a position to respond to your request. As part of the request process, we may verify the information you provide, or obtain omitted address or other contact information, from third parties.
Occasionally, in the case of Purchase Request Information, when Trail Creek Outfitters does not have a retailer available to assist you, we may forward your request information to a retailer through another referral service. Your submission of the request authorizes us to do this. Any Purchase Request Information forwarded in this way becomes subject to the security and privacy policies that are posted on the websites of those referral services.
Similarly, Purchase Request transmitted to a retailer, manufacturer, or fulfillment entity becomes the property of that retailer, manufacturer, lender or fulfillment entity, in addition to Trail Creek Outfitters. The information is used to process your purchase request or financing application and to provide you with information about goods and services. Any request to opt out of future retailer, lender, manufacturer or other third-party communications must be made directly to that third party.
We also share your personal information with our affiliated companies in order to identify products or services in which you may have interest, to improve our user experience and generally to engage in market research and for other internal business purposes. We also may aggregate your personal information with others’ information and prepare reports on site usage, purchase history or other factors for sale or distribution to others. Those reports are aggregated and include no personally identifying information. Finally, we may use your personal information to send you email or postal communications regarding products or services offered by us or by third parties with whom we have relationships in which we think you may be interested. We do not share, sell, trade, or rent your personal information to third parties for unknown reasons.
Special Sections of Our Site
Trail Creek Outfitters may offer forums on its site. Any information you disclose in these forums is available to all Trail Creek Outfitters registered members and may increase the risk of receiving “spam” or unsolicited email from other parties. Be careful and use discretion when disclosing information online.
If you choose to submit a General Comment or Consumer Review, you will be able to request that your name, email address and a list of assets in your household not be shown. If you do not give that permission, your personal information may be displayed.
If you contact us utilizing a live help “chat” function, your questions or information will not be collected or shared with other parties, unless directed by you.
3. Third Parties That May Receive Your Personal Information
In addition to our own internal uses of your information, we may provide your personal information to non-affiliated third parties under one of several circumstances:
To provide you with services or products that you have requested (such as, for example, transmittal of Purchase Request Information to retailers, manufacturers, fulfillment third-parties and other referral services);
To our advertiser clients solely to assess the effectiveness of ad campaigns we have provided for them;
To contractors or service providers who may provide services or perform functions on our behalf, in which case those service providers may use your information only for the purposes provided and not disclose it to any third party except upon our direction;
To enforce our rights or as required by law or order of a court or government agency; and
On occasion, unless you opt-out (as described below), to other third parties who may wish to send you emails or postal communications regarding services or products that you may find of interest.
4. Your Right To Opt Out of Communications From Us and Others
You always have the option of removing yourself from further marketing contact from us. If at any time you choose to opt out of any category of email, you can click on the remove link at the bottom of the e-mail. Alternatively, you may email Customer Service with the word “Remove” in the subject line and we will remove you from all further email and postal mail marketing communication within 30 business days.
In addition, those consumers who submit a purchase request to us are given the opportunity at the time they provide their information to decide what types of offerings of products or services they wish to receive or to opt-out.
In each case, even if you decide not to receive offers or other product or service information, Trail Creek Outfitters and its member retailers may use a phone number or email address that you have provided to contact you regarding your purchase request or general information request. Additionally, phone numbers may be used to conduct customer surveys regarding individual experiences with Trail Creek Outfitters and any accredited retailers. Phone numbers are made available only to Trail Creek Outfitters, its affiliates and member retailers, or manufacturers who receive your information.
The submission of a purchase request itself is permission for us to submit your Purchase Request Information (as applicable) to the third parties necessary to fulfill your request.
Trail Creek Outfitters understands the importance of security for our consumers. We use SSL (Secure Socket Layer) encryption technology to protect personal data such as credit card information and finance or insurance application information during transmission, and maintain other commercially reasonable precautions to protect information that we store or retain.
6. Corrections or Changes to Your Personal Information
You may also make corrections and updates to your personal information by contacting us.
7. Cookies and Web Beacons
Trail Creek Outfitters offers consumers the convenience of online personalization by using cookies. Cookies are alphanumeric identifiers that are transferred to your computer’s hard drive through your web browser. When this information is stored on your hard drive, our system is able to recognize your browser and in turn customize web page content for you. (See Personalization)
Cookies cannot be used to retrieve data from your hard drive, obtain your email address or obtain sensitive information about you. When a cookie is set, your browser will check it for length, an expiration date, and where it originated. Only Trail Creek Outfitters can access the cookies that we set.
Trail Creek Outfitters allows our ad service company to set cookies as well. These cookies can “recognize” a consumer by a Unique identifier assigned at the time of the first visit, and may be used to measure site and page visits and browser version number, and browsing activity. This information may be used to better serve and provide advertising content on future visits and web pages viewed during your browser sessions on our websites. These cookies cannot obtain private information like name, e-mail or other personal information, and are not shared with Trail Creek Outfitters.
We use a third party tracking service who sets cookies on our site to track visits, page views and click stream behavior. The third party tracking service reports this data to us in aggregate so we can better understand our users and to improve our site. This information is not tied to any individual user.
If you prefer not to accept cookies, most browsers will explain how to disable cookies under the help portion of the toolbar or notify you when you receive a new cookie. However, if you choose to disallow cookies on your hard drive, our Web site will not be able to provide personalization services.
We also place “web beacons” on the website on behalf of third parties. A web beacon is a small, transparent image placed at various sections of our site to monitor user traffic. The web beacon records the number of click-throughs to the page where it resides and collects users’ IP addresses, time the page was viewed, type of browser used, and existence of cookies from a previous visit. However, the data collected by our web beacons are used only in aggregated form, with no associated identifying information, and Trail Creek Outfitters does not tie IP addresses to individual users or disclose the IP addresses to any nonaffiliated third party. Information collected by web beacons is used only by Trail Creek Outfitters, its affiliates and authorized vendors. If you do not wish such information to be collected, you can choose to deactivate cookies on your browser.
8. Changes or Revisions to This Policy
9. Questions or Concerns?
If you have any questions or concerns regarding privacy, security, opting-out of e-mail offers or understanding how your personal information is being used, please contact us here or by mail:
Trail Creek Outfitters
487 Glen Eagle Square
Glen Mills, PA 19342
For the Trail Creek Outfitters Usage Terms and Disclaimers please click here.