Customer Service Policy
At Trail Creek Outfitters, customer service is our first priority. Our experienced staff understands the specific needs of outdoor enthusiasts like you, and we take pleasure in helping you find the gear you need. Shopping at Trail Creek is a unique experience because we understand clothing and footwear, know the destinations and we love to share our knowledge!
We will cheerfully refund any purchase for a full refund within 14 days of purchase with your receipt. Items must be in new and unused condition with tags attached. After 14 days, store credit only. After 30 days, all sales are final. Sale items and special orders are not returnable.
If we do not have your size or color in stock we can order it for you! We don’t charge anything extra for special orders. However, we do not accept returns on special orders.